Articles
Can I Delete My Vanelton Media Account (Vanelton ID)?
Yes — contact customer support by email. Deletion is permanent and forfeits any remaining subscription time after 7 days.
Can I Choose What Data to Share with Vanelton ID?
No — mandatory data fields are standard and required for security or commercial reasons.
How Do I Manage or Revoke Permissions Granted to Third-Party Applications?
Use the Authorized Apps tab in your Vanelton ID settings to review and revoke connected apps.
How Do I Change the Email Address Associated with My Vanelton ID?
Email changes are not self-service — contact usersupport@vaneltonmedia.com and expect a bureaucratic review.
What Should I Do If My Facial Verification Fails?
ID Verification only fails for minors — adults can request a manual review by opening a support ticket.
How Does Facial Verification (ID Verify) Work?
Verify your identity from the Security tab of your Vanelton ID account to unlock extra trust and features.
I Forgot My Password. How Can I Reset It?
Use the "Forgot my password" button on the Vanelton ID login screen to reset it by email.
How Do I Create a New Vanelton ID Account?
Go to vaneltonmedia.com, click Vanelton ID, then Register, and fill in your details.
What Is Vanelton ID and Why Do I Need One?
Vanelton ID is the single account required to access every Vanelton Media product and service.
How Can I Contact Support If the FAQ Doesn't Solve My Problem?
Open a ticket at usersupport@vaneltonmedia.com, or use the Tickets and Chat options here in the Support Center.
How Do I Report a Security Vulnerability (Bug Bounty) in Vanelton's Systems?
Report vulnerabilities through Vanelton Media's main email, a partner's email, or the Legal address as a last resort.
Where Can I Track the Status of Servers and Services in Real Time?
There is currently no public status page — services are monitored internally around the clock.