You can reset your password yourself, without contacting support:
- Go to the Vanelton ID login screen.
- Click Forgot my password in the login area.
- Enter the email address linked to your Vanelton ID account.
- Follow the link sent to your email to choose a new password.
If you no longer have access to that email address, you won't be able to use the self-service reset — see How do I change the email address associated with my Vanelton ID? and open a support ticket instead, since email changes require manual verification.
Once you're back in, it's a good idea to check the Sessions tab in your Vanelton ID settings to make sure no unfamiliar device is still signed in.