ID Verification is designed to only fail if our system detects that the account holder is a minor. If you're an adult and your verification failed, it's very likely a false detection rather than an account problem.
In that case:
- Open a support ticket by emailing usersupport@vaneltonmedia.com.
- Explain that your automatic ID Verification failed and that you'd like a manual review.
- Be ready to provide additional proof of your age if our team asks for it.
Manual verification can take longer than the automatic process, so only request it if the in-app flow has already failed.